Warranty & Liability

All new equipments & items come with Full Manufacturer’s Warranty. These warranties vary on the brand and the equipment you purchase. Your Sales Representatives can give you all the information on the warranty. All the warranty issues on the new equipments & items should be solved with the manufacturer.
We will gladly assist you with this process if you were to have any issues with your new equipments & items.

All used equipment comes as-is, with no return, no warranty expressed or implied.
We try to give our customers the best and the most accurate information on used equipments.
However due to the age of the unit or the info plates missing on the equipment, we can not guarantee the accuracy of this information. Our used equipment can be inspected in our warehouse in Nashville, TN.
There is no warranty on any used equipment for merchantability or fitness for a particular use.

At Best in Town Restaurant Equipment Sales & Service Co.,, we do our best to serve our customers with best high quality used equipment.

All kinds of warranty will be started at the day of purchase. Customer acknowledges that all new equipment is sold with manufacturers warranty only. Customer acknowledges that customer has inspected the equipment prior to taking thereof, and finds it suitable for customers needs. Customer acknowledges and assumes all risks inherent in the operation and use of the equipment by the customer and will take all necessary precaution to protect all person and property from injury or damage while in possession of the equipment. Best in Town Restaurant Equipment Sales & Service Co., gives no warranty for the used equipment on the parts and/ or the whole equipment after it has been shipped/ delivered to the customer. However customer acknowledges that Best in Town Restaurant Equipment Sales & Service Co., may provide service if any problems occur with the merchantability of the equipment within the 30 days of the original invoice date under the condition of the customer paying any and all fees that will be charged for parts and labor. Best in Town Restaurant Equipment Sales & Service Co., is not responsible for damaged items accepted and signed by customer or his/ her representative for at the time of delivery. Best in Town Restaurant Equipment Sales & Service Co., takes full responsibility for the condition of the equipment purchased until it reaches the outside of the customer’s property. Best in Town Restaurant Equipment Sales & Service Co., will not be liable for any damages that occur to the equipment or the building as equipment is being moved into and inside the building.

All the used equipments go thru a check up by our full time technicians, and go thru a cleaning process.
However, we do not guarantee the used equipment to be in “Like New” condition.
Some or all used equipments may still need some detailed cleaning and some minor repairs before they are completely ready to be put in service.

Accepted Payment Methods

We do require the payment to be made in no more than 5 days.  Please contact us if your will payment will take more than 5 days for any reason. All items must be paid for in full before any merchandise can leave our warehouse, or our manufacturer’s warehouse. At Best in Town Restaurant Equipment Sales & Service Co.,, we do accept all major credit cards, money order, cashier’s check, Paypal, personal check, business check, Google check out, and wire transfer. Some forms of payments, such as cashier’s checks, personal checks, money orders, and business checks may slow down the shipping process. The fastest payment methods are credit cards and Paypal payments. All funds must be from U.S. Banks. We will only ship to confirmed Paypal Addresses to protect our customers. Certain exceptions may apply. We also ship to Canada and we do accept funds from Canadian Banks.  Please talk to your sales person for details.

Purchases and Product Descriptions

If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your purchase, including without limitation your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.

While Best in Town Restaurant Equipment Sales & Service Co., and our affiliates attempt to provide accurate information on the Site, we do not guarantee that product descriptions or other content on this Site will be accurate, complete, reliable, current, or error-free. Descriptions and images of, and references to, products on the Site do not imply our or any of our affiliates' endorsement of such products. We reserve the right, with or without prior notice, to change such descriptions, images, and references; to limit the available quantity of any product. Price and availability of any product offered through the Site are subject to change without notice. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you are responsible for any taxes that may be applicable to your purchases. Your sole remedy for the purchase of any product from Best in Town Restaurant Equipment Sales & Service Co., through the Site is to return it for a full or partial refund as set forth in the shipping contract governing such purchase.

Exchanges, Returns & Refunds

No returns on special orders (not in stock items) and used equipment. Not any item can be returned without prior authorization. Items returned to Best in Town Restaurant Equipment Sales & Service Co., without authorization will not be processed. Any exchange of Stock Inventory is subject to inspection by Best in Town Restaurant Equipment Sales & Service Co., to ensure merchandise is returned in its original condition.  Returns that are not the result of manufacturer or Best in Town Restaurant Equipment Sales & Service Co., error subject to restocking charge (25%). The customer is responsible for all shipping charges on returned merchandise.

 

Packaging, Shipping, Handling and Storage

All New Equipments are sold FOB our manufacturer’s warehouse or FOB our warehouse located in Nashville, TN 37207.

All shipping costs are for business locations. In some cases, certain locations might be considered as residential area even though the shipment is made to a business. In this case there will be slight difference in the shipping cost and it will be reflected to the buyer.

We ship most of our products via freight companies, using their standard rates.. Please understand that the shipping amount calculated on our site is as accurate an estimate as we can provide. However, the actual shipping costs may differ slightly. Best in Town will be responsible for any shipping cost differences less than 10%. If the difference to the actual shipping estimate is greater than 10%, this difference will be reflected to your payment.

Best in Town Restaurant Equipment Sales & Service Co., will accept no responsibility once your merchandise leaves our or manufacturer’s warehouse. All Damage Claims will be handled by the customer and the Freight Company. However, we will assist you with the paperwork and provide you with the originals of the B.O.L. and the invoice.

Merchandise located in our warehouse usually ships out in 5 business days, after the funds clear (in many cases much faster). You will be notified once your merchandise leaves our warehouse and you will be provided a tracking number. All inquiries regarding the delivery should be made to the freight company after you are given the tracking information.

Merchandise being shipped from our manufacturer’s warehouse usually ships out in 3 business days. However, certain items that might be out of stock can take up to 4 weeks to ship. In this case, you will be notified with the estimated shipping date. We will do the follow up and inform you with the tracking information once your merchandise is shipped. We can not guarantee the shipping dates on the equipment being shipped from our manufacturer’s warehouse.

Standard Packaging of an item will be limited to the merchandise being placed on a pallet, secured by straps, shrink wrap and / or bubble wrap, and necessary labeling.  Standard Packaging Will Not include additional crating, or boxes constructed. These services are available at additional cost.

Insurance is available for the items at additional cost shipped by Freight Companies. The amount will vary depending on the value, size and the weight of your merchandise.

The delivery will be made to your curbside, and the buyer will be responsible to move the merchandise to the desired location from the curbside. Some freight companies offer inside delivery, residential delivery, and lift gate services that can be purchased at an additional cost. The drivers are not required to provide assistance for unloading your merchandise.

Items shipped within TN will be subject to TN Sales Tax, which is 9.25%. All orders must be paid in full before delivery may be scheduled unless if it is instructed differently in the contract. Available delivery days are established by Best in Town Restaurant Equipment Sales & Service Co., Smallwares, glassware and some counter top items (less than 100 lb) are not available for delivery and must be taken by customer at the time of purchase. We will contact you prior to your delivery date to schedule your delivery. We will attempt to call you the evening before your delivery to provide you with a time frame. We require a 24 hour notice for any changes to your delivery. All Stock Inventory must be scheduled for delivery or pick-up upon notification of arrival in our store. Otherwise, your merchandise may be released and made available for other customer demands. We will make our best effort to have your merchandise available at the time of an anticipated future delivery date. If an order is cancelled on Stock Inventory -before delivery-, any deposit will remain on account for future purchases. Delivery charge will be $85.00 in a 10 mile radius.  Deliveries made outside the local delivery area will incur an additional delivery charge with $1.00 per mile. Delivery fees are not refundable. Entries must be cleared in preparation for your equipment delivery. Drivers cannot remove or move existing equipment. Difficult deliveries (such as narrow door entry) and deliveries above the first floor (without access to an elevator) that may result in damage to your property or merchandise will not be attempted by our delivery teams. Any equipment paid for in part or wholly by a customer will be subject to monthly storage fees of at least 10% percent of the total purchase price of the equipment. A monthly finance charge of 15% will be applied to outstanding balances that exceed 30 days in length. Any equipment left at the store for a period at 90 days even paid in full will be owned by Best in Town Restaurant Equipment Sales & Service Co., and no monies will be refunded.

Customer Pick Up

Store pick-up is available at no cost. You should call prior to picking up your merchandise to ensure that the merchandise is at the location. Once the merchandise arrives at the store, a store associate will call to let you know it has arrived. Merchandise must be picked up within 24 hours of its arrival to the store. Some items require assembly and can be assembled by our store personnel at an additional cost; please contact your sales consultant for additional information.

The pick up times are Monday thru Friday 9:30am – 12:30pm CST. If you can not make your pick up on the days and hours specified above, feel free to talk to your Sales Rep. to make arrangements for a more convenient time for you.

Our warehouse staff will help you loading your merchandise to your vehicle; however, you will be solely responsible for securing your merchandise. We can provide you with cardboards, Styrofoam and such, as they become available, but we will not provide you any ropes, tie downs, bungee chords, and such.

Best in Town Restaurant Equipment Sales & Service Co., will not be responsible for any damages to your merchandise, due to improper loading, improper transportation, or loads not being secured well.

 

Our store associates will be happy to load your vehicle; however, the responsibility of safely transporting your equipment is yours.
However, if you elect to do so, you act at your own peril and acknowledge that Best in Town Restaurant Equipment Sales & Service Co., has informed you that if you choose to pick up your own equipment it is an unsafe and ill-advised activity.  Customer will take full responsibility of the equipment while customer is loading, unloading and transporting the equipment.  Best in Town Restaurant Equipment Sales & Service Co., will not assume any responsibility on these issues and or matters at all. Under no circumstances will Best in Town Restaurant Equipment Sales & Service Co., be responsible for loss/damage incurred once the merchandise leaves the loading dock, regardless of the means of transportation. Therefore, you must inspect all merchandise prior to leaving our premises to verify that the items meet with your expectations and there is no damage.

Canada Shipments

Canada shipments are available for all the merchandises that we sell. Shipping costs Will Not reflect the brokerage fees and applicable taxes at the border.  These expenses are the sole responsibility of the buyer, and will be added to your shipping cost. If you would like to use your own broker, you will be responsible for arranging all the shipment, and notify us. The customer arranging their own shipment will be responsible for faxing and / or emailing us a completed copy of Bill of Lading, and to give us the necessary time to get the merchandise for shipment.

Delivery

Best in Town Restaurant Equipment Sales & Service Co., has its own delivery trucks and we do deliveries in the Middle TN area on a regular basis. In some cases, we have performed deliveries with our own staff to other states such as GA, KY, AL, MS, FL, SC, NC, LA and more. If you have a large quantity order, delivery might be a better option for you then shipping. Please feel free to discuss the details with your Sales Representatives.

 

Special Note for Refrigeration Units

Refrigeration units containing compressor, Freon and oil must be transported in Up Right position only.
Tilting refrigeration units may cause the oil to leak in to the cooling system and the unit may not function at all. Any customer asking a refrigeration unit to be loaded in any position other than up right position takes the risk of the unit not functioning at all when it is plugged in. Best in Town Restaurant Equipment Sales & Service Co., will not be responsible for any damages that occur due to customer mishandling, or improper transportation.

Please notify us in advance if you have multiple items, or a large order to pick up from our warehouse.

 

Special Note for Smallware Items

Items from manufacturers Crestware, Libbey and Winco are considered smallware. Orders with a total less than $250.00 from any of these manufacturers will result in a one time small order charge of $25.00 for each manufacturer in the order below limit.

There are also certain smallware items that come in cases which we cannot split, such orders will be processed as if the full case is ordered and we charged accordingly.

Damage Claims

Once your item arrives, check your shipment for possible damages. Best in Town Restaurant Equipment Sales & Service Co., will not be responsible for any freight damages. 

The National Claims Council Regulations specify that The Consignee must:

Ø       Inspect shipment for possible for concealed or unconcealed damages.

Ø       If you feel like your item is damaged (minor or major damage) have your driver mark
all Freight Bill copies as “Damaged” and have your driver sign them.

If your shipment is believed to be damaged; Do Not Refuse the Shipment! This will cause the shipment to go back to the consigner and you will be charged for the shipping and a restocking fee. Accept the shipment and have your driver mark and sign all the freight bills as “Damaged”. Immediately call the freight company and ask for an inspection. Uncrate the shipment and check for concealed damages. Keep all the packing material for the inspection as well. If additional damages are found, please notify the delivering carrier immediately. All Damage Claims must be made by the consignee. The shipper or the manufacturer can not make any claims. The shipper is only responsible for providing the necessary paper work for the consignee. Damage claims may take up to 120 days. Please be patient and keep in touch with your carrier and remind them to keep you updated on the case. Do not forget to check your shipment for any missing parts. Claims for missing parts will not be honored if the claim is made more than 15 days after the consignee has received the shipment.

 

Installation

At Best in Town Restaurant Equipment Sales & Service Co.,, we have our own full time technicians that do installation on different kinds of equipment, such as Walk in Cooler / Freezer, ice machines, fryers, stoves, furniture and more. We do service our customers in Middle TN area. If you need installation on any of the equipment you purchase, please talk to your Sales Representatives to find out how we can help you with the installation process. No installation is included in the purchase price of the equipment. Installations are performed at additional costs.

 

Site Conduct

 

You may not post or transmit on or through the Site:

1. advertising or commercial solicitations;
2. promotional materials relating to other Web site or online services which are competitive with us and/or the Site;
3. software or other materials that contain so-called viruses, or other harmful or disruptive component;
4. political campaign materials; chain letters; mass mailings; spam mail;
5. engage in any activity on the Site that restricts or inhibits any other user from using or enjoying the Site such as "hacking," "cracking," "spoofing," or defacing any portion of the Site;
6. harvest or collect information about Site visitors or Members without their express consent.
7. use the Site to defame, abuse, stalk, threaten or otherwise violate the legal rights of others or for any fraudulent purpose;
8. create a database by systematically downloading and storing Site content;
9. frame or mirror any part of the Site without our prior written consent;
10. interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.

 

Other Issues

Best in Town Restaurant Equipment Sales & Service Co., reserves the right to change the terms and conditions of these Terms of Use. You agree to review these Terms of Use periodically to be aware of any such changes. Your use of certain services on the Site may be governed by additional rules. We also reserve the right, at any time, to change or discontinue any content or feature of the Site or any services or products made available through the Site without notice. You agree that we will not be liable for any modification, suspension or discontinuance of the Site or of any service, content, feature or product offered through the Site. Your continued use of the Site after such changes will indicate your acceptance of such changes.

 

Copyright

Copyright Horizon Trades Inc. All rights reserved. This Site is protected as a collective work pursuant to U.S. copyright laws, international conventions, and other copyright laws. You may not modify, distribute, display, reverse engineer, perform, reproduce, create derivative works from or in any way exploit any of the Site Content. You agree that you cannot download or copy Site Content for uses other than your personal, noncommercial use without our express prior, written consent. You acknowledge and agree that you do not acquire any ownership rights by downloading copyrighted material.

 

YOU AGREE THAT YOUR USE OF SITE, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, PRODUCTS, ADVERTISING OR OTHER MATERIALS AVAILABLE THROUGH SITE, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SITE AND RESOURCES.